Return and refund policy
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Kept in the same condition as received, unworn or unused
- Accessories, instructions, and original packaging intact and complete
- Receipt or proof of purchase provided
How to Request a Return
Please contact us first via email: info@highfiveskateshop.com
- Provide your order number, photos of the item, and reason for return
- Once approved, we will send you a prepaid return shipping label and detailed instructions
Return Address: 315 Lincoln Rd, Miami Beach, FL 33139, United States
Please note: Items sent back without prior return request will not be accepted.
Return Shipping
Return shipping is provided at no cost to you for eligible returns, whether for personal reasons (e.g., change of mind) or due to a defective product. A prepaid return shipping label will be included with your approved return.
Inspect Your Order
Please inspect your order upon reception:
- Check if the packaging is intact
- Verify the quantity is correct
- Confirm the product quality matches the description
Damaged or Defective Items
If an item is damaged or defective, please contact us upon receipt and provide the following:
- Order number
- Photos of the defect or damage
- Brief description of the issue
We will evaluate and respond to your case promptly.
Exchange Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, used, or damaged by the customer
Refund Information
Once we receive and inspect your return, we will notify you of the refund decision. If approved, the refund will be credited to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 10 business days have passed since approval and you have not received your refund, please contact us at: info@highfiveskateshop.com
Contact Us
| Channel | Details |
|---|---|
| Store Name | HighFiveSkateShop |
| info@highfiveskateshop.com | |
| Phone | +1 (305) 531-6112 |
| Address | 315 Lincoln Rd, Miami Beach, FL 33139, United States |
| Business Hours | Monday to Sunday, 10:00 AM – 9:00 PM (EST) |
If you have any questions regarding returns or exchanges, please feel free to contact us.