Shipping policy
DOMESTIC SHIPPING ONLY
We currently only ship to addresses within the United States. We do not offer international shipping at this time.
PROCESSING TIME
All orders will be processed and shipped within 1-3 business days from the date of purchase.
Order Cut-off Time:
- Orders placed before 3:00 PM (EST) will be processed on the same business day
- Orders placed after 3:00 PM (EST) will be processed on the next business day
Note: Processing times do not include weekends or public holidays. Delivery times may be extended during peak seasons and holidays.
DELIVERY TIME
After your order has been shipped, delivery typically takes 4-7 business days within the United States.
Standard Shipping
• Shipping Method: Standard Shipping
• Estimated Delivery Time: 4-7 business days
• Cost: FREE
SHIPPING COSTS
Free Standard Shipping on all orders (no minimum purchase required)
SHIPPING RESTRICTIONS
We currently do not ship to the following:
- P.O. Boxes
- APO/FPO addresses
- Certain remote areas (including Alaska, Hawaii, and US territories)
If we are unable to ship to your address, we will contact you promptly to arrange an alternative.
ORDER CONFIRMATION
Please review your order carefully before submitting:
- Verify your shipping address is complete and accurate
- Confirm your contact information is correct
- Ensure all items and quantities are correct
You will receive an order confirmation email once your order has been placed, and a shipping notification with tracking information once your order has been shipped.
SHIPPING DISCLAIMER
- We are not responsible for shipping and delivery delays caused by shipping carriers or events beyond our control
- Once your order has been handed over to the carrier, title and risk of loss pass to you
- All delivery times provided are estimates only and are not guaranteed
OUR LOGISTICS PARTNERS
We work with established carriers to ship your order:
- UPS | United Parcel Service
- FedEx | Federal Express
- USPS | United States Postal Service
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress on the respective carrier’s website:
- UPS Tracking: ups.com
- FedEx Tracking: fedex.com
- USPS Tracking: usps.com
LOST OR DAMAGED PACKAGES
If your package is lost or damaged during transit, please contact us within 5 business days of the expected delivery date. We will work with the carrier to help resolve the issue.
Please provide the following information when contacting us:
- Order number
- Tracking number
- Description of the issue
- Photos of damaged items (if applicable)
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CONTACT US
If you have any questions about shipping or your order, please contact us:
Store Name: HighFiveSkateShop
Email: info@highfiveskateshop.com
Phone: +13055316112
Address: 315 Lincoln Rd, Miami Beach, FL 33139, United States
Business Hours: Monday to Sunday, 10:00 AM – 9:00 PM (EST)